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Offers apply to eligible merchandise only. Order-value thresholds are based on the eligible merchandise subtotal before the promotional code is applied. Optional service charges do not count toward the threshold. One promotional code may be used per order and may not be combined with other offers unless expressly stated.
Complimentary standard shipping is available on all U.S. product orders, with no minimum purchase requirement.
All applicable duties and taxes associated with standard U.S. product delivery are included. No additional state sales tax is added at checkout.
Furniture delivery timing varies according to availability, size, production requirements, customization, packaging, freight method, carrier schedules, and destination. Made-to-order, customized, fragile, and oversized furniture generally requires additional preparation and freight transit time.
Large furniture may ship by ocean freight, truck freight, or scheduled final-mile delivery. Tracking may pause during ocean transit and resume after customs clearance or final-mile carrier handoff.
Standard freight does not automatically include room-of-choice placement, unpacking, assembly, or installation. White Glove Delivery, express shipping, remote-area service, storage, redelivery, and other optional services may incur additional fees.
All delivery windows are estimates. Contact our Design Concierge before ordering if you are working toward a specific project date.
Please review our full Shipping & Delivery Policy for complete terms.
Submit a return request for an eligible unused, unassembled, non-custom product within 30 calendar days after delivery. Do not ship the product until the return is authorized; the authorization will state the ship-by deadline.
Customized, made-to-order, assembled, installed, used, altered, and final-sale products are generally not eligible for return unless they arrive damaged, are incorrect, have a verified covered defect, or applicable law requires otherwise.
For a customer-choice return, the customer is responsible for return shipping. Fullstarlighting may deduct the documented actual outbound shipping cost originally incurred to deliver the order. No restocking fee is charged on an approved eligible return.
If an item or component arrives damaged, contact us promptly and include your order number and photographs of the product, packaging, shipping label, and visible issue. Keep all original packaging until our team completes its review.
Please review our Return & Refund Policy and 3-Year Limited Warranty for complete terms.
Need help choosing the right dimensions, material, finish, upholstery, room placement, delivery service, or access plan?
Our Design Concierge can help with product specifications, customization options, material variation, current availability, freight methods, White Glove eligibility, and project planning before you order.
Visit our Frequently Asked Questions page or contact support@fullstarlighting.com.
Customization is available for selected furniture.
Options may include dimensions, wood finish, stone selection, upholstery, hardware finish, shelf layout, cabinet configuration, and other functional details.
Send our Design Concierge the product link, preferred specifications, delivery ZIP code, access requirements, project timing, and any relevant room photographs, plans, or drawings.
Availability, pricing, production timing, and final specifications must be confirmed before production begins. Customized and made-to-order products are subject to additional cancellation and return restrictions.
White Glove Delivery may be available for eligible oversized furniture, depending on the product, delivery address, building access, and local carrier coverage.
The service must be shown on the product page, offered at checkout, or confirmed in writing before purchase. Service scope and pricing may vary by product and location.
What may be included
Depending on the service level confirmed for your order, White Glove Delivery may include:
What is not included
Unless expressly confirmed in writing, White Glove Delivery does not include:
Preparing for delivery
Before ordering, measure the product and the complete delivery path, including doorways, hallways, stairways, elevators, corners, loading areas, and the final placement space.
The delivery path and placement area must be safe, clear, and accessible. An adult age 18 or older must be present to receive, inspect, and sign for the delivery.
Please notify us in advance if your building requires a Certificate of Insurance, freight-elevator reservation, loading-dock access, gate code, parking instructions, or other special arrangements.
Stairs, access, and additional fees
Stairs, narrow access, limited parking, gated entry, remote locations, missed appointments, storage, redelivery, rescheduling, or other non-standard conditions may require additional review and may result in additional fees or service restrictions.
Customers are responsible for confirming that the product will fit safely through all access points. If delivery cannot be completed because of access or fit limitations, return-to-terminal, storage, redelivery, or return fees may apply.
Scheduling and rescheduling
The delivery partner will contact you when the order is ready for final delivery. Appointment windows and communication methods vary by carrier.
Contact us and the carrier as early as possible if you need to reschedule. Missed appointments or late changes may result in storage, redelivery, or rescheduling fees.
Delivery inspection
Inspect the product as fully as practical before signing the delivery receipt. Note visible damage, missing pieces, or packaging concerns on the receipt and contact us promptly.
Keep the packaging and provide photographs of the product, packaging, shipping label, and visible issue. Do not assemble, install, repair, or modify a damaged product before our team completes its review.
Contact us before ordering
Contact our Design Concierge to confirm White Glove availability, service scope, and pricing for your product and delivery location.
Email: support@fullstarlighting.com
Phone: +1 (971) 379-7567
Messages may be submitted online at any time. Our team responds Monday–Friday, 9:00 AM–7:00 PM Pacific Time.
Product material guide
Materials and construction vary by design. Please review the product specifications for the exact construction, materials, finish, dimensions, care requirements, and assembly information of this piece.
Construction varies by piece and may combine solid wood, selected veneer, engineered wood, metal, or other structural materials where specified.
Marble, bluestone, travertine, composite stone, glass, wood, and other surface materials are used according to the design. Natural stone shows inherent variation.
Upholstery and cushioning vary by selected option. Product Details identify the fabric or leather type, fill, support, and care guidance where applicable.
Hardware, hinges, drawer mechanisms, and glides vary by product. Soft-close or specialty hardware is included only where listed.
Painted, stained, lacquered, oiled, and hand-applied finishes vary by piece. Color and texture may show subtle variation.
Depending on the design, furniture may use solid wood, engineered wood, veneer, stone, metal, glass, fabric, leather, or other materials. Features such as soft-close hardware should be claimed only when listed in the product specifications.
Wood, stone, leather, fabric, metal, and hand-applied finishes may display variations in grain, veining, color, texture, and tone. These expected characteristics contribute to the individual appearance of each piece and are not normally considered defects.
Product-specific specifications control if they differ from this general guidance.
Construction varies by piece and may combine solid wood, selected veneer, engineered wood, metal, or other structural materials where specified.
Marble, bluestone, travertine, composite stone, glass, wood, and other surface materials are used according to the design. Natural stone shows inherent variation.
Upholstery and cushioning vary by selected option. Product Details identify the fabric or leather type, fill, support, and care guidance where applicable.
Hardware, hinges, drawer mechanisms, and glides vary by product. Soft-close or specialty hardware is included only where listed.
Painted, stained, lacquered, oiled, and hand-applied finishes vary by piece. Color and texture may show subtle variation.
Depending on the design, furniture may use solid wood, engineered wood, veneer, stone, metal, glass, fabric, leather, or other materials. Features such as soft-close hardware should be claimed only when listed in the product specifications.
Wood, stone, leather, fabric, metal, and hand-applied finishes may display variations in grain, veining, color, texture, and tone. These expected characteristics contribute to the individual appearance of each piece and are not normally considered defects.
Product-specific specifications control if they differ from this general guidance.
