Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated: July 10, 2026

Thank you for choosing Fullstarlighting. This policy explains our shipping methods, estimated delivery windows, tracking, optional delivery services, and what to do if an order arrives damaged.

U.S. DELIVERY SCOPE

Fullstarlighting currently serves customers within the United States. If your delivery address is in Alaska, Hawaii, a U.S. territory, an APO/FPO location, or a remote area, please contact our Design Concierge before ordering so we can confirm available service and any special requirements.

COMPLIMENTARY STANDARD SHIPPING

Complimentary standard shipping is available on all U.S. product orders, with no minimum purchase requirement.

Complimentary standard shipping covers the shipping method selected by Fullstarlighting for the product and destination. Express shipping, White Glove Delivery, assembly, installation, remote-area service, storage, redelivery, and other optional or special services are not included and may incur additional fees.

ORDER PREPARATION AND DELIVERY TIME

Total delivery time includes both order preparation and transit time. Estimates vary according to product availability, item size, production requirements, customization, packaging, shipping method, destination, carrier schedules, customs clearance, and final-mile delivery conditions.

FAST DELIVERY OR U.S. WAREHOUSE ITEMS

Products specifically marked as Fast Delivery or available from a U.S. warehouse typically ship or arrive within the estimate shown on the product page or order confirmation. Where no product-specific estimate is shown, delivery is generally expected within 4–6 business days after order processing.

STANDARD IN-STOCK PARCEL-SIZE ITEMS

Most in-stock parcel-size products are prepared within 3–7 business days after order confirmation. Transit after shipment generally takes an additional 6–12 business days.

PRE-SALE, MADE-TO-ORDER, OR CUSTOMIZED LIGHTING

Lighting that is pre-sale, made to order, or customized generally requires approximately 2–3 weeks of preparation. Estimated transit after shipment is approximately three weeks, depending on the item, destination, and shipping method.

PRE-SALE, MADE-TO-ORDER, OR CUSTOMIZED FURNITURE

Furniture that is pre-sale, made to order, or customized generally requires approximately 2–3 weeks of preparation. Estimated freight transit after shipment is approximately 4–6 weeks, depending on the item, destination, carrier schedule, and final-mile delivery requirements.

All preparation and delivery windows are estimates rather than guaranteed arrival dates. If you are working toward a fixed installation or project date, contact our Design Concierge before ordering.

FULFILLMENT LOCATIONS

Fullstarlighting works with warehouse, production, and fulfillment partners in the United States and other locations. Eligible in-stock items may ship from a U.S. warehouse or fulfillment partner. Other products may ship from an international fulfillment location based on availability, specifications, size, packaging, and production requirements.

SHIPPING METHODS

PARCEL OR AIR DELIVERY

Eligible smaller lighting, accessories, and parcel-size products may ship by a parcel carrier or air-freight service. Final delivery may be completed by FedEx, UPS, USPS, or another carrier selected for the order.

OVERSIZED OR OCEAN FREIGHT

Large, heavy, fragile, furniture, and oversized products may ship by ocean freight, truck freight, or scheduled final-mile delivery. Standard freight service does not automatically include room-of-choice placement, unpacking, assembly, or installation. The available delivery service will be shown on the product page, at checkout, in the order confirmation, or confirmed by our team.

EXPRESS SHIPPING

Express or expedited shipping may be available for eligible products and destinations. Availability and cost depend on item size, weight, production status, destination, carrier capacity, and requested timing. Express charges and any special-service fees are the customer’s responsibility unless Fullstarlighting confirms otherwise in writing.

DUTIES AND TAXES

All applicable duties and taxes associated with standard U.S. product delivery are included. No additional state sales tax is added at checkout.

Express upgrades or special delivery arrangements may be subject to additional service charges disclosed before the service is confirmed. These optional service charges are separate from duties and taxes.

WHITE GLOVE DELIVERY AND OPTIONAL SERVICES

White Glove Delivery may be available for eligible oversized furniture and delivery locations. It is not included in complimentary standard shipping unless expressly stated.

White Glove Delivery, assembly, installation, wall mounting, anchoring, plumbing, electrical work, remote-area service, stair carry, storage, redelivery, and other optional services may require additional fees. Please review the White Glove Delivery terms or contact our Design Concierge before ordering.

ORDER CONFIRMATION

After placing an order, you will receive an order confirmation by email. Please review the product, quantity, finish, dimensions, shipping address, telephone number, and email address promptly.

Contact us as soon as possible if any information is incorrect. Once an order enters processing, production, customization, packing, or transit, changes may no longer be available.

TRACKING

When tracking is available, we will send a shipping confirmation email with the carrier and tracking information. Tracking may take up to 24 hours to activate after carrier handoff.

For ocean-freight or consolidated shipments, tracking may not update while the shipment is at sea or moving between logistics partners. Updates generally resume after customs clearance or final-mile carrier handoff.

An order may arrive in more than one shipment. Each shipment may have a separate tracking number and delivery date.

DELIVERY APPOINTMENTS AND ACCESS

Freight carriers may contact you to arrange a delivery appointment. Please provide a working telephone number and respond promptly to scheduling requests.

Before delivery, confirm that the product will fit through doorways, hallways, elevators, stairs, and other access points. Customers are responsible for providing safe and reasonable access to the delivery location.

Storage, redelivery, missed-appointment, limited-access, remote-area, or other carrier charges caused by unavailable recipients or inaccessible delivery locations may be charged to the customer.

DELAYS

Delivery may be affected by product availability, production schedules, order volume, customization, carrier capacity, customs clearance, weather, labor disruptions, public emergencies, building restrictions, remote-area conditions, or other circumstances outside our reasonable control.

We will provide available updates, but Fullstarlighting is not responsible for losses caused solely by a carrier or production delay outside our reasonable control, except where applicable law provides otherwise.

DAMAGED, MISSING, OR INCORRECT ITEMS

Please inspect your order promptly after delivery and keep all original packaging until you have confirmed that the product and components are complete and undamaged.

If an item arrives damaged, incomplete, or incorrect, contact us promptly, preferably within 48 hours of delivery. Include:

• Your order number
• Photographs of the complete product
• Close-up photographs of the damage or issue
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A description of any missing components

Do not discard packaging or attempt installation, repair, or modification before our team completes its review. For a verified shipping error or transit-damage claim, Fullstarlighting will provide an appropriate remedy under the applicable policy.

ADDRESS CHANGES AND CANCELLATIONS

Contact us immediately if you need to request an address change or cancellation. A request is not guaranteed.

Once an order enters processing, production, customization, packing, or transit, an address change or cancellation may no longer be possible. A shipped order is handled under the Return & Refund Policy.

CONTACT US

Email: support@fullstarlighting.com
Phone: +1 (971) 379-7567

Messages may be submitted online at any time. Our team responds Monday–Friday, 9:00 AM–7:00 PM Pacific Time.