.jpeg?w=1000&h=1000)
3-YEAR LIMITED WARRANTY
This 3-Year Limited Warranty applies to eligible Fullstarlighting lighting and furniture purchased directly from fullstarlighting.com by the original purchaser.
WARRANTY TERM
The warranty begins on the date the product is delivered and continues for three years.
Proof of purchase is required. This warranty is provided to the original purchaser and is not transferable unless applicable law requires otherwise.
WHAT IS COVERED
Subject to the terms and exclusions below, this warranty covers verified defects in materials or workmanship that arise during normal residential use within the warranty period.
Examples may include:
- A verified failure of an eligible structural component under normal use
- A verified defect in an included electrical component
- A verified manufacturing defect in hardware, finish application, or assembly
Coverage is determined after Fullstarlighting reviews the product, order details, installation information, photographs, video, and other relevant evidence.
WHAT IS NOT COVERED
This warranty does not cover:
- Bulbs, batteries, and other replaceable or consumable items unless expressly stated
- Normal wear and tear
- Normal aging, patina, fading, softening, compression, minor finish changes, or other expected changes from use
- Natural variations in wood grain, stone veining, leather, glass, crystal, metal, fabric, color, texture, shape, or tone
- Damage caused by improper installation, assembly, mounting, anchoring, wiring, care, cleaning, maintenance, storage, or handling
- Damage caused by misuse, abuse, accidents, impacts, pets, children, overloading, or use outside the product’s intended purpose
- Damage caused by unauthorized modification, repair, refinishing, rewiring, or replacement parts
- Damage caused by exposure to moisture, humidity, water, salt air, direct sunlight, extreme temperature, chemicals, or unsuitable environmental conditions unless the product is specifically rated for that use
- Damage caused by moving, relocation, third-party delivery after the original delivery, or inadequate packaging
- Commercial, rental, hospitality, or other non-residential use unless coverage is confirmed in writing
- Shipping damage, which is handled under the Shipping & Delivery and Return & Refund policies
- Products purchased from an unauthorized seller or without valid proof of purchase
- Labor, installation, removal, reinstallation, wall repair, electrical work, equipment rental, scaffolding, travel, or other third-party costs unless Fullstarlighting approves them in writing before they are incurred
PROFESSIONAL INSTALLATION
Hardwired lighting, wall-mounted products, mirrors, vanities, and other products requiring specialized installation should be installed by a qualified professional or licensed electrician where applicable.
Fullstarlighting may request evidence of proper installation when installation could have contributed to the reported issue.
HOW TO REQUEST WARRANTY SUPPORT
Email support@fullstarlighting.com and provide:
- Your order number and contact information
- The product name or model number
- A clear description of the issue and when it began
- Photographs of the complete product and affected area
- Video showing the issue, when useful
- Installation details and installer information, when relevant
- Any other information reasonably requested for review
Do not remove, modify, repair, rewire, disassemble, or return the product unless our team provides instructions.
AVAILABLE REMEDIES
After reviewing an approved claim, Fullstarlighting may, at its discretion and as permitted by applicable law, provide one or more of the following:
- Troubleshooting or care guidance
- A replacement component or part
- Repair support
- Replacement of the affected product with the same or a reasonably comparable product
- Another appropriate remedy required by applicable law
The remedy will be based on the nature of the defect, product availability, feasibility of repair, shipping requirements, and applicable law.
A replacement part or product does not restart or extend the original three-year warranty period unless applicable law requires otherwise.
SHIPPING AND SERVICE COSTS
For an approved covered claim, Fullstarlighting will explain which approved parts, products, or shipping costs are covered before arranging the remedy.
Do not incur repair, labor, installation, removal, reinstallation, freight, or other third-party costs without written approval. Unauthorized costs will not be reimbursed.
LIMITATIONS
To the maximum extent permitted by law, this warranty is limited to the remedies described above. It does not cover indirect, incidental, or consequential losses, including project delays, lost use, lost income, third-party labor, or damage to other property, except where such limitations are prohibited by law.
Some states do not allow certain limitations on implied warranties or incidental or consequential damages. In those states, the relevant limitation may not apply.
YOUR LEGAL RIGHTS
This limited warranty gives you specific legal rights. You may also have other rights that vary by state. Nothing in this warranty limits rights that cannot be limited under applicable law.
CONTACT US
Email: support@fullstarlighting.com
Phone: +1 (971) 379-7567
Messages may be submitted online at any time. Our team responds Monday–Friday, 9:00 AM–7:00 PM Pacific Time.