.jpeg?w=1000&h=1000)
Your custom-crafted pieces deserve careful handling from the moment they arrive at our local delivery terminal to the moment they are placed in your home. Once your order is ready for final delivery, our delivery partner will contact you to schedule a convenient delivery appointment.
White Glove Delivery applies to eligible oversized furniture items as indicated at checkout or on the product page.
Scheduled Appointment Delivery
Your delivery will be scheduled in advance, typically within a 4-hour delivery window. Our delivery partner may contact you before arrival with updated timing whenever available.
Room-of-Choice Placement
A professional two-person delivery team will carry your eligible items into your home and place them in the room of your choice. This service includes up to two standard flights of stairs, provided the path is safe, clear, and accessible.
Unpacking & Packaging Removal
Your items will be carefully unpacked in the room of choice. The delivery team will remove standard packaging materials from your home upon completion. Recycling or disposal methods may vary by local carrier and municipal guidelines.
Delivery-Day Inspection
Please inspect your items with the delivery team before signing the delivery receipt. If you notice any visible damage, missing pieces, or concerns, please note them on the delivery receipt and contact our support team as soon as possible.
Assembly & Installation Not Included
Our White Glove Delivery service does not include furniture assembly, wall mounting, anchoring, electrical work, plumbing, lighting installation, or hardwired fixture installation. For lighting, wall-mounted items, mirrors, vanities, or pieces requiring specialized installation, we recommend working with a qualified local professional or licensed electrician where applicable.
Clearance & Space Preparation
Please measure your item dimensions and delivery path in advance, including doorways, hallways, stairways, elevators, and tight corners. The delivery team cannot remove doors, move existing furniture, dispose of old furniture, or clear rooms. Please ensure the delivery path and final placement area are clear before your appointment.
Access Requirements
Please notify our support team at least 72 hours before your scheduled delivery if your building requires a Certificate of Insurance (COI), freight elevator reservation, loading dock access, gate code, parking instructions, or any other special delivery requirements.
Stairs, Elevators & Restricted Access
Deliveries involving more than two flights of stairs, narrow access points, limited parking, gated entry, remote locations, or other non-standard conditions may require additional review and may be subject to additional fees or delivery restrictions.
Adult Signature Required
An adult 18 years or older must be present during the scheduled delivery window to accept, inspect, and sign for the delivery.
Missed Appointments & Rescheduling
Please contact us as early as possible if you need to reschedule. Missed appointments, inaccessible delivery locations, or cancellations made less than 48 hours before the scheduled appointment may be subject to a rescheduling fee.
Fit Responsibility
Customers are responsible for confirming that items will fit through all access points and into the desired room. If an item cannot be delivered safely due to space, access, or building restrictions, it may be returned to the delivery terminal and additional fees may apply.
Product material guide
Explore construction, surface, upholstery, hardware, and finish possibilities found across our furniture collection. Exact specifications vary by piece and selected option.
Construction varies by piece and may combine solid wood, selected veneer, engineered wood, metal, or other structural materials where specified.
Marble, bluestone, travertine, composite stone, glass, wood, and other surface materials are used according to the design. Natural stone shows inherent variation.
Upholstery and cushioning vary by selected option. Product Details identify the fabric or leather type, fill, support, and care guidance where applicable.
Hardware, hinges, drawer mechanisms, and glides vary by product. Soft-close or specialty hardware is included only where listed.
Painted, stained, lacquered, oiled, and hand-applied finishes vary by piece. Color and texture may show subtle variation.
Specification note. Product Details for this piece are the source of truth for exact construction, materials, finish, care, assembly, and delivery requirements.
Construction varies by piece and may combine solid wood, selected veneer, engineered wood, metal, or other structural materials where specified.
Marble, bluestone, travertine, composite stone, glass, wood, and other surface materials are used according to the design. Natural stone shows inherent variation.
Upholstery and cushioning vary by selected option. Product Details identify the fabric or leather type, fill, support, and care guidance where applicable.
Hardware, hinges, drawer mechanisms, and glides vary by product. Soft-close or specialty hardware is included only where listed.
Painted, stained, lacquered, oiled, and hand-applied finishes vary by piece. Color and texture may show subtle variation.
Specification note. Product Details for this piece are the source of truth for exact construction, materials, finish, care, assembly, and delivery requirements.
