100%
Your satisfaction is our top priority
We will craft it exactly according to your requirements and ensure you are 100% satisfied.
We offer custom service, you can contact us by email (support@fullstarlighting.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights.
General Questions
- Do you offer free shipping?
Yes. We offer free standard shipping on all orders.
Shipping time may vary depending on product availability, item size, customization requirements, packaging requirements, shipping method, and destination.
For full details, please refer to our Shipping Policy.
- How can I track my order?
Once your order has shipped, we will send a shipping confirmation email with tracking information when available.
Tracking details may take up to 24 hours to become active after carrier handoff.
For ocean freight shipments, tracking may not update while the shipment is at sea and may resume after customs clearance or final-mile carrier handoff.
If you need assistance tracking your order, please contact us at support@fullstarlighting.com.
- Do you offer faster shipping?
For eligible smaller lighting fixtures or urgent project timelines, air freight or expedited shipping may be available when conditions allow.
Additional charges may apply based on item size, weight, destination, and carrier availability.
Please contact our Lighting Concierge Team before placing your order to confirm available options and a project-specific delivery window.
About Customization
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Lighting Customization
- Can I customize a light fixture?
Yes. Many of our lighting pieces can be customized.
Customization options may include size, finish color, number of light sources, hanging height, chain length, rod length, cord length, glass color, crystal style, alabaster detail, and color temperature.
- What information should I provide for a lighting customization request?
Please provide the following information:
Product link or model number
Preferred size or dimensions
Finish color
Number of light sources, if different from the original design
Required hanging height, chain length, rod length, or cord length
Voltage or plug requirements, if applicable
Photos, drawings, or room images if available
If possible, please also share your actual installation space so our team can recommend a suitable design solution.
- Can you make a light fixture based on a photo from another website or store?
In many cases, yes. Please send us clear photos, drawings, or reference links.
To help us evaluate the request, please provide details such as size, material, finish color, bulb type, installation requirements, and any other important design features. -
Furniture Customization
- Can I customize furniture?
Yes. Selected furniture pieces can be customized depending on the design and material.
Customization options may include size, wood finish, stone top material, upholstery, hardware finish, shelf layout, cabinet configuration, and other design details.
- What information should I provide for furniture customization?
Please provide the following information:
Product link or model number
Preferred size or dimensions
Wood finish, stone top, fabric, leather, or hardware preference
Room placement or intended use
Reference photos or design drawings if available
Any special storage, installation, or delivery requirements
Because furniture often involves natural materials, slight variations in wood grain, stone veining, color, and texture may occur. These natural differences make each piece unique.
Production & Delivery & Orders & Support
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Production & Delivery
- How long does customization take?
Customization time depends on product type, material availability, design complexity, workshop schedule, packaging requirements, and shipping method.
In-stock pieces may ship sooner when available.
Made-to-order, customized, oversized, or fragile items may require additional preparation and freight transit time.
Please contact our Concierge Team for current availability and a project-specific delivery window.
- How are large or oversized items shipped?
Large, heavy, fragile, furniture, or oversized items are generally shipped by ocean freight, truck freight, or oversized freight service for safer handling.
For oversized packages exceeding 39 inches, ocean freight is usually the standard shipping method.
- What if my item arrives damaged?
We carefully inspect and pack all items before shipping.
If your product or any component arrives damaged, please contact us immediately with photos of the product, packaging, and shipping label.
For verified shipping damage, Fullstarlighting will provide replacement parts or after-sale assistance according to our policy. -
Orders & Support
- Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed, customized, shipped, or is already in transit, changes or cancellations may no longer be available.
Please refer to our Return & Refund Policy for more details.
- Who should I contact for help?
For lighting orders, customization, air freight options, and project delivery planning, please contact our Lighting Concierge Team.
For furniture customization, material options, and freight delivery questions, please contact our Design Concierge Team.
If there are any questions, please feel free to contact us：
Email: support@fullstarlighting.com
Phone：+1（971）379-7567
From our
From our
customers
customers
The recognition and support of our customers are the greatest driving forces behind Fullstar’s progress.
The recognition and support of our customers are the greatest driving forces behind Fullstar’s progress.